Claims strategy & operations

We understand that one size does not fit all. We offer customised claims management solutions to help businesses mitigate risk and manage claims for all sizes across all general insurance classes.

Best practice claims management

We offer practical actionable advice to drive down your claims costs and improve your overall customer experience.

We believe exceptional claims management:

  • Starts from the top, with the way the organisation sees its claims operations
  • Requires systems and resourcing that support proactive and strategic claims practice
  • Relies on meaningful analysis and measurement feeding back into strategy.

 

Claim file reviews

A claim file review can help you investigate claim leakage, understand emerging trends, inform strategy, and benchmark claims management against best practice principles. 

We have extensive experience in conducting claim file reviews, for both short tail and long tail portfolios, including statutory lines. Claims cost savings as much as 15% - 20% can be achieved by implementing recommendations from a targeted review of claims.

Finity

Government & statutory schemes

We provide practical advice to government and statutory scheme regulators. We can evaluate the feasibility of a proposed scheme or changes to a product. Our focus includes:

  • Scheme design and performance
  • Claims management and performance
  • Managing emerging market issues or market failure
  • Claims reporting and insights for workers compensation and CTP schemes.

Customer & market insights

Our team can offer actionable advice based on leading industry data. Whether you’re a small or large insurer – we can customise a bespoke solution to suite your needs.

  • Understand your business and get the market data and intel you need.
  • Industry analysis and insights
  • Customer behaviour and experience insights
  • Product performance analysis
  • Operational and industry benchmarking.

Insights to inform & inspire

Understanding value in general insurance guide

Finity and ANZIIF have produced the Understanding Value in General Insurance Guide - a quick and accessible guide designed to equip industry leaders with the knowledge and understanding of insurance fundamentals and how insurance businesses operate. The guide explores the four key categories of value creation for a general insurers.

Meet some of our specialists

Raj Kanhai

Raj Kanhai

Principal
Raj Kanhai

Raj Kanhai

Principal

raj.kanhai@finity.com.au

 Ph +61 2 8252 3332

 Mob +61 409 918 804

LinkedIn: https://www.linkedin.com/in/raj-kanhai-577176a8/

Qualifications

BEc/LLB, LLM, GDipAppFinance

Raj is a Principal of Finity Consulting and has worked in senior operational management roles in the general and life insurance industry for over 25 years. He is a lawyer with experience in managing large claims teams, transformation projects, regulation, compliance and dispute resolution. Raj has been involved in a number of key engagements including on regulatory frameworks and change, claims management reviews focusing on benchmarking, performance improvement and leakage mitigation and has provided thought leadership by authoring numerous articles and presenting at seminars and webinars on various topics.

Areas of Expertise
  • Strategy and operations
  • Claims reviews, claims management
  • Policy and scheme design
  • Fraud and leakage mitigation
  • Provider management
  • KPI setting, culture and leadership
Talk to me about
  • Injury & Care

 

Jacob Mamutil

Jacob Mamutil

Principal
Jacob Mamutil

Jacob Mamutil

Principal

jacob.mamutil@finity.com.au

Ph +61 2 8252 3318

Mobile + 61 411 012 060

LinkedIn: https://www.linkedin.com/in/jacobmamutil/

Qualifications

LLB, M.Com, Solicitor of the NSW Supreme Court

Jacob is a lawyer and has worked in the insurance industry for over 30 years. He is the head of Finity’s management consulting team and also leads Finity’s ERM practice. He is experienced in assisting clients with strategy development, outsourced CRO services and APRA authorisation applications. Prior to joining Finity, Jacob held senior management roles at IAG in direct and intermediated insurance portfolios, as well as in executing strategic and corporate development initiatives.

Areas of Expertise
  • Strategy
  • APRA licensing & regulatory advice
  • Statutory classes - CTP, builders warranty
  • Risk and operational management
Talk to me about
  • Royal Commission Response
  • Outsourced CRO services
  • APRA license applications and policy documentation
  • Strategy development and execution

 

 

Geoff Atkins

Geoff Atkins

Principal
Geoff Atkins

Geoff Atkins

Principal

geoff.atkins@finity.com.au

Ph +61 2 8252 3337

Mobile +61 412 123 684

LinkedIn: https://www.linkedin.com/in/geoff-atkins-508801125/

Qualifications

BA (ActuarSc), FIAA, FIAL, FANZIIF

Geoff Atkins is a Director and Principal. He is one of Australia’s most widely respected actuaries. With a career that spans 35 years, he has been instrumental in developing industry best practice nationally across general insurance, medical indemnity, motor injury insurance, workers compensation, long tail claims, tort reform, asbestos exposures and terrorism insurance. A former Chair of both the General Insurance Practice Committee of the Institute of Actuaries of Australia and the Institute’s Medical Indemnity Task-force, Geoff was named Actuary of the Year in 2003 for his contribution to issues of national significance. 

Areas of Expertise
  • Accident compensation, especially scheme design
  • Terrorism insurance and disaster schemes
  • Regulatory systems, in particular risk based capital
  • Specialty lines including builders warranty and lenders mortgage
  • CSA liability expert
Talk to me about
  • Royal Commission Response
  • Injury and care (Government Schemes)

Related Products

Finity’s unrivalled depth of actuarial and strategic analytics expertise has inspired a range of cutting-edge products focused on practical, commercially aware solutions that add value to your business.

Innovative products. Practical insights. Infinite possibility.

Powered by smart, results-oriented people with unrivalled depth of industry experience, we can provide a unique perspective across a wide range of business challenges.

Contact us