" ... In one of the most competitive categories and an exceptionally strong line-up of finalists, Finity Consulting was recognised for its second time as Professional Services Firm of the Year for its unrivalled commitment to meeting the needs of the insurance industry.
Finity was applauded for the way it's addressing industry demands through both business structure and an innovative culture, and the judging panel were particularly impressed with Finity's approach to developing innovations by resolving current industry issues.
Finity's commitment to improving employees' knowledge of the industry was commended, as was the online learning initiatives aimed at advancing skill sets. Nurturing insurance knowledge is critical to Finity's success and was a key component of its submission.
In adjudication, the judges considered Finity's Net Promoter Scores outstanding, and noted the steady increase year-on-year in client satisfaction. Its use of client feedback was deemed important to the success of the organisation, enabling Finity a solid grasp on client requirements and industry issues.
Finity also impressed the judges with its level of industry support through thought leadership, industry papers, publications and sponsorships, all of which contribute to improving the professionalism of the industry.
Its understanding of (and plans to address) future industry challenges was insightful and comprehensive, and befitting a firm of Finity's standing. "
- Feedback from The 2018 Judging Panel - Australian Insurance Industry Awards